Post-Sales Manager – Engagement, Retention and Expansion

Role Overview

• Create and maintain the customer engagement program.
• Monitor at-risk customers and take action before churn.
• Track and improve the customer journey.
• Identify upsell/upgrade opportunities.
• Consistently generate referrals.
• Proactively anticipate renewals.
• Turn customer results into case studies and social proof.
• Provide strategic content for marketing.
• Lead and develop the post-sales team.
• Define goals, metrics, and monitoring routines.
• Ensure standardized and consistent execution.
• Build engagement and performance dashboards.
• Make decisions based on real data.

Requirements

• Proven experience in post-sales, Customer Success (CS), engagement, or retention.
• Ability to work with data, metrics, and KPIs.
• Strategic vision to create programs and systems, not just one-off actions.
• Ability to identify upsell/upgrade, renewal, and referral opportunities.
• Experience converting customer results into case studies and social proof.
• Experience leading teams and structuring processes.
• Data-driven decision-making.
• Clear communication and strong client relationship skills.
• Proactive, analytical, and growth-oriented profile.

Benefits

• Bonus