Business Central Engagement Manager

Role Overview

• Lead the full lifecycle of D365 Business Central implementations, from project planning through to go-live and post-implementation support.
• Collaborate closely with internal departments and clients to identify business requirements, providing expert guidance on how D365 Business Central can meet and exceed those needs.
• Develop, document, and continuously improve processes and procedures to enhance service delivery, documenting best practices, and contributing to the knowledge base.
• Partner with the Sales team to coordinate software demonstrations, develop Statements of Work (SOWs), and support business development initiatives.
• Trusted advisor for our clients and teams providing consulting services as needed, leveraging deep system knowledge to provide recommendations and solutions that align with client goals.
• Provide regular, clear, and concise project status reports, and engage in proactive discussions with clients to ensure satisfaction and address any concerns.
• Lead and facilitate client and team meetings, with the ability to convey complex concepts to both technical and non-technical audiences, staff level through c-suite.
• Serve as the main point of contact for all D365 Business Central-related inquiries and issues, providing technical support and troubleshooting assistance as required.
• Design and deliver comprehensive training programs to ensure client and employee proficiency in D365 Business Central functionalities.
• Stay informed of the latest D365 Business Central releases, features, and industry trends, advising clients on how to leverage new functionalities to improve their operations.

Requirements

• BA/BS in Business, IT, related field or equivalent work experience.
• Minimum of 6 years of hands-on experience with D365 Business Central implementations.
• Minimum of 2 years’ experience in a leadership role, managing teams, and overseeing client engagements.
• In-depth knowledge of D365 Business Central configuration, maintenance, and optimization.
• Proven ability to manage multiple projects simultaneously with strong organizational and time management skills.
• Understanding of financial planning and analysis is highly desirable.
• Excellent analytical and problem-solving skills, particularly in resolving complex technical issues.
• Experience in developing and delivering effective training programs to diverse audiences.
• Travel for Armanino business and clients, as needed.

Benefits

• Medical, dental, vision
• Generous PTO plan and paid sick time
• Flexible work arrangements
• 401K with Profit Sharing
• Wellness program
• Generous parental leave
• 11 paid holidays