Develop and execute tailored customer success plans to drive product adoption, retention, and account growth.
Partner with new customers during onboarding to ensure a smooth and successful launch.
Conduct regular business reviews and health checks to assess customer satisfaction and identify improvement areas.
Provide consultative support, insights, and best practices to help customers maximize the value of ZyraTalk’s platform.
Collaborate cross-functionally with Sales, Product, and Engineering teams to represent customer needs and influence product roadmap decisions.
Identify upsell and cross-sell opportunities, managing renewals and expansion discussions with strategic customers.
Contribute to the ongoing evolution of ZyraTalk’s customer success strategy, tools, and playbooks.

2–4 years of experience in Customer Success, Account Management, or related SaaS roles.
Strong communication, relationship management, and problem-solving skills.
A proactive, consultative approach with a passion for helping customers succeed.
Ability to thrive in a fast-paced, high-growth environment and manage multiple accounts simultaneously.
Experience with CRM or customer success tools (e.g., Vitally or similar) is a plus.

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program

Customer Success Manager

Key skills