Government Travel Consultant

Role Overview

• Secure air, car and hotel accommodations for contracted government agencies.
• Ensure that all aspects of booked travel (domestic and international) adhere to all government travel regulations, and validate that a high quality of accommodation and transportation is secured.
• Ensure all queues are maintained throughout the day.
• Initiate cancellation or reservation change processes to their completion, where applicable, to include expedient client agency notification.
• Provide updates, as necessary, to client agencies to ensure their full awareness of information and status relating to the pending travel.
• Conduct routine research of travel industry changes, trends and offerings to ensure they are working with the most up-to-date information when advising client agencies.
• Maintain a professional customer service attitude and demeanor at all times while providing quality service, timely and accurate completion of travel arrangements and recommending value-added services to the client agency.
• Weekend work is required in this role

Requirements

• High School Diploma or GED, with some post-high school education
• Travel industry experience
• Proactive approach to systems and processes.
• Working knowledge of WorldSpan and SABRE GDS
• Written and verbal communication skills
• Customer service skills
• Positive attitude