You will design and operate talent management products and systems that influence ramp speed, behavior, and performance — blending product thinking, structured execution, and hands-on ownership to elevate what great leadership and support look like across ServiceTitan.
Own Talent Management Products End-to-End: Define architecture, roadmap, and measurable outcomes for talent programs, from onboarding to persona-based enablement systems.
Design intuitive, scalable systems that equip managers to onboard and support employees consistently — reinforcing leadership behaviors and driving time-to-productivity and performance.
You’ll stay curious about AI and emerging tools, and regularly explore how they can meaningfully improve employee and manager experiences.
You'll balance building scalable systems with staying close to the employee experience—periodically facilitating programs yourself to identify friction points and ensure what you design actually works in practice.
Translate strategy into prioritized roadmaps, clear milestones, and defined ownership. Align HRBPs, Compensation, Benefits, People Tech, and business leaders to maintain forward momentum.

Proven experience leading 0→1 program and product builds and evolving 1→2 initiatives in ambiguous environments with full accountability for outcomes.
You're resourceful and scrappy, comfortable prototyping with constraints, testing quickly, and iterating your way to solutions rather than waiting for perfect conditions.
You treat the employee journey as a product, mapping journeys and service blueprints to identify friction and reduce "cognitive load" for Titans.
You apply a user-centered lens, leveraging choice architecture and behavioral nudges, to build seamless systems that equip managers to lead consistently, drive time-to-productivity, and reinforce expected behaviors without adding "noise."
Motivated to design talent systems that shape behavior at key moments and drive measurable individual and company performance.
Simplifies complexity and influences effectively across all levels.

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

Program Manager, Talent Management Products

Key skills