Program Manager, Rapid Access Addictions Medicine

Role Overview

• Manage day-to-day operations and leadership to a RAAM MDT of clinical staff responsible for the delivery of support and services to clients and their families.
• Work with the Director to set program goals using a Balanced Scorecard of priorities and targets and deliver on priorities in consultation with the team, community partners and other CMHA Peel Dufferin services.
• Use clinical judgement and expertise to navigate clinical matters and ensure optimal client care and provider experience by supporting staff in prioritizing client issues and tasks as needed.
• Advance clinical and administrative quality of RAAM by tracking service quality indicators and targets.
• Provide direct clinical supervision to staff.
• Observe staff with clients and conduct regular audits, supervision, and support professional development.
• Manage the planning and monitoring of staff schedules, and workloads to ensure adequate coverage to meet operational requirements, across all sites.
• Coordinate agenda for weekly clinical meetings, including planning, chairing, and following up with actions as appropriate.
• Support team members in case conferences, including planning, chairing, and following up with actions as necessary.
• Respond to client complaints and consult with the Director on the resolution of issues.
• Ensure that clinical records and program data are maintained in accordance with the standards of CMHA Peel Dufferin and funders.
• Escalate staff and clinical issues to the Director, as appropriate.
• In collaboration with RAAM administrator, support with harm reduction supplies.
• Promote RAAM services with community partners, and within marginalized populations, including those experiencing homelessness, mental health concerns, and addictions.
• Support the development of operational budgets including financial and human resource requirements.
• Monitor assigned budgets and expenditures in accordance with organizational financial policies.
• Manage recruitment, orientation, coaching, mentoring, performance management, learning and development for staff and students.

Requirements

• Bachelor’s degree in Nursing, Psychology, Social Work, or a related field; (Master’s degree is an asset).
• Registration with a Professional College.
• Minimum of 5 years of clinical experience within the community mental health & addictions field.
• Minimum of 3 years of formal or informal leadership experience, including supervising a multidisciplinary team, program development and day-to-day operations.
• Knowledge of mental health legislation, serious mental illness, concurrent disorders and/or dual diagnosis and recovery-based philosophy and practices.
• Additional certifications in addictions, trauma-informed care, and crisis intervention are advantageous.
• Strong understanding of substance uses and harm reduction philosophy.
• Knowledge of local resources and programs within the community to support clients with addiction.
• Being knowledgeable in a variety of evidence-informed treatment modalities.
• Fluency in a second language, including ASL (American Sign Language) is considered an asset.
• Valid Canadian driver’s license and access to an insured automobile in good repair.
• A satisfactory Vulnerable Sector Screening (Police Check) report.

Benefits

• 4 weeks accrued vacation
• Up to 18 paid sick days accrued per year, plus 2 flexible days each year
• HOOPP Pension Plan
• Ongoing professional development plus $250 annual funding for continuing education and certifications
• $350 annual allowance to invest in achieving your personal wellness goals
• Participation in organizational pay for performance incentive program