Manage a diverse portfolio of accounts, developing trustworthy and long-lasting relationships with clients.
Act as the primary point of contact for clients, providing timely and tailored solutions to individual needs.
Build and execute customized quarterly marketing strategies for clients, aimed at achieving their specific goals.
Drive portfolio growth by identifying upsell opportunities.
Resolve conflicts and challenges faced by clients in a prompt and effective manner.
Oversee financial aspects of client accounts, including invoicing and budget management.
Support the optimization of sales systems and processes, including management and refinement of CRM tools.
Track and report on sales account targets, aligning them with company objectives and making adjustments as needed.
Monitor relevant sales and account metrics, suggesting actions for improvement and identifying opportunities for growth.
Collaborate with internal stakeholders and external partners to deliver comprehensive services and drive future growth.
Travel to client meetings, trade shows, and conferences, sometimes including speaking engagements.

Legally able to work in Canada and located in Calgary, AB
Bachelor’s degree or diploma in Business Administration, Marketing, Communications, or a related field, or equivalent corporate work experience
Minimum of 2 years' experience in an Account Management or similar client-facing role
Proven track record in achieving growth and retention goals
Strong understanding of marketing strategies including PPC, SEO, social media, and email marketing
Experience with sales processes and CRMs like Salesforce, Accelo, or Basecamp is an asset
Exceptional communication and interpersonal skills
Strong analytical skills with the ability to make data-driven decisions
Prior experience in a marketing agency environment is an asset
Expertise in contract negotiation and renewals
Advanced understanding of sales enablement tools and reporting is an asset

three weeks of paid vacation
twelve flex days
Passion Day
company-wide MeMonday
thirty-day remote work policy
twenty-six hours of paid volunteer time each year
comprehensive benefits package including health, dental, vision, and spending accounts
access to mentorship and leadership programs

Marketing Account Manager

Key skills