Interacts with customers via telephone, e-mail, or video meeting to assist with a variety of customer inquiries and issues.
Review customer contracts to determine terms and conditions as well as billing accuracy.
Perform monthly billing audit
Demonstrates good oral and written communication skills, with ability to articulate relevant information and directions in an organized and concise manner.
Explains invoices, contracts, and dispute resolutions effectively to ensure customer understanding.
Navigates through multiple internal systems to retrieve relevant information for resolving billing issues.
Maintains and coordinates interdepartmental communications as they apply to customer problem resolution.
Consistently meets or exceeds established goals and performance metrics.
Must be able to work in a fast-paced, often high-pressure environment, with proven ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
Regular, consistent and punctual attendance.
Must be able to work variable schedule(s) and overtime as necessary.

3 years of relevant experience as a billing analyst
Customer facing experience
Excellent command of the English language
Proficiency in the use of MS Excel application
Preferably with customer service experience, experience in resolving customer disputes, and familiarity with reading contracts

Senior Billing Analyst – Night Shift

Key skills