Installing, configuring, troubleshooting, and maintaining PCs, peripherals (local and network printers, scanners), and other end user equipment, including mobility devices.
Responding to e-mails, service tickets, and dispatched requests for technical support on hardware and software questions/issues.
Acting as smart hands for Server, Storage, Backup Network equipment and IT end points
Being the Point of Contact of IDS for all tasks related to IT support of the local and regionally supported locations.
Providing the necessary IDS hardware support to employees.
Act as a producer of standard documents with regard to the standard processes of the DSS team around the world.
Responsible for the local management of TechnipFMC's hardware assets and mobile phones in Portugal.

Associate degree in Information Technology related field or 2+ years of relevant work experience.
Experience with computer imaging technologies
Experience in Microsoft Windows 10, Win 11 and Microsoft Office 365
Advanced knowledge of Excel is essential
Strong skills in concentration and organization in writing in order to produce standard documents for global DSS teams around the globe.
English skills, written and spoken
Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management, and business unit teams
Experience working with an IT ticketing solution (ServiceNow preferred)
Experience with Remote Support technologies
Experience and knowledge of basic networking protocols and troubleshooting steps.
Experience and knowledge in ITIL process handling Incident, change and problem managements
Uses independent judgement and must consistently demonstrate creativity and innovation to find solutions to multi-faceted and/or time sensitive, complex problems.
Excellent organization skills and attention to detail are required

Flexible working time models
A family-friendly personnel policy and corporate strategy for a genuine work-life balance

IT Field Support Analyst

Key skills