Senior Partner Experience Manager

Role Overview

• Establish and maintain robust relationships with partners, serving as their main point of contact and trusted advisor
• Build deep engagement with key reseller teams across sales, marketing, customer success, product management, and executive leadership where applicable
• Leverage & collaborate with internal Fama resources to achieve goals with resellers [this may include involving sales, marketing and other resources in reseller actions]
• Monitor partner performance and proactively identify opportunities for improvement and ownership for revenue and growth targets through assigned accounts
• Proactively enable reseller product, marketing, sales, and customer success teams to increase adoption within the reseller customer base. This includes training and other aspects of enablement efforts.
• Ensure that partners are fulfilling our brand standards and guidelines
• Directing partner communications, including newsletters, webinars, and partner events
• Distribute playbooks, resources, case studies, and objection-handling tools.
• Track and drive partner rep engagement to achieve consistent pipeline growth through co-selling initiatives. Work directly with their sales team & marketing team.
• Increase reseller rep activation and product competency broadly across resellers.
• Solicit feedback from partners to improve our reseller program.
• Maintain partner records in CRM related to activities performed, account plans, notes
• Follow process and account plans
• while applying critical thinking to improve them
• Support Fama efforts to drive process improvement, improved data and visibility
• Assist our efforts to improve forecasting, deal registration, and performance reporting
• Escalate support and onboarding issues to internal teams as needed for fast response
• Analyze partner data to identify trends, opportunities, and challenges, and develop strategies to address them
• Provide regular reporting on partner engagement and performance to senior management
• Head client Strategic Business Reviews and Quarterly Business Reviews
• Travel will include 20%-30% based on business need

Requirements

• Minimum 7 years of partner management, channel management, SaaS and-or B2B sales. Experience with hyper-growth environments a plus
• Excellent written and verbal communication with the ability to build rapport and trust with partners and internal stakeholders, especially in remote environments and in-person settings
• Demonstrated critical and strategic thinking, including attentiveness, being proactive, and being exceptionally responsive
• Data literacy and experience with CRM (Hubspot) and analytics platforms strongly preferred.
• Experience in the HR technology industry preferred
• Demonstrated advanced experience in effectively collaborating and communicating with direct and indirect team members via video and other digital tools within a remote work environment to perform job responsibilities.

Benefits

• Compensation for this role will depend on various factors, including qualifications, specialized skills, budgetary considerations, labor market conditions and demand, and applicable laws.
• In addition to base compensation, this role can participate in our equity incentive and competitive benefits plans.
• Exact compensation may vary based on skills, experience, and location.
• Performance-based compensation and equity incentives are available.