About this role

Own The Outcome: Communicate with clarity and confidence when resolving complex issues for clients.
The Commercial Filter: Act as the operational bridge between Compliance and Sales.
Operational Excellence & Knowledge: Spot friction in processes and help rewrite the playbook (SOPs).
Technical Configuration & Troubleshooting: Support the specific needs of specialized verticals by digging deeper into issues and providing solutions.

2+ years of experience in B2B Customer Support, Operations, or Fintech.
Comfortable working in a regulated environment (Fintech/Banking).
Experience with and are comfortable navigating CRM tools (e.g. HubSpot, Zendesk, Salesforce).
Understanding basic financial concepts (Credit Lines, KYC, AML).
Exceptional written and verbal communication skills.
Fluency in German and English (written and spoken).

The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
Attractive remuneration
Flat hierarchy and transparent communication in a relaxed, professional atmosphere
Opportunity to develop your talent in a dynamic team with ambitious goals
Flexibility and possibility to work remotely
Monthly mobility benefit
Wellhub Membership
Pliant Card with monthly credit to explore the product and enjoy food with colleagues

Customer Support Specialist

Key skills