Reporting to the Supervisor, Business Applications – Enterprise Asset Management (EAM), the Application Support Specialist – EAM is responsible for the technical configuration, customization, integration support, reporting, and sustainment of the City’s Hexagon (HxGN) EAM platform.
Provides technical expertise across system administration, performance optimization, troubleshooting, reporting, and development of EAM flexes, extensions, or integrations.
Participates in sprint activities, estimates development effort, and delivers technical work items to meet defined acceptance criteria.
Individuals may be assigned to one of two EAM Scrum Teams: Production Support Team or Enhancement & Configuration Team.
Regular access to confidential HR and Finance data.
Requirements
Post-secondary education in Computer Science, Information Systems, GIS/Geomatics, Engineering Technology, or related discipline—or equivalent combination of education and progressive technical experience.
Minimum five years of technical experience supporting enterprise applications such as application administration, configuration, development, integration, or reporting.
Experience supporting or sustaining Hexagon (HxGN) EAM or another enterprise EAM/CMMS/ERP platform.
Strong analytical and problem-solving skills with experience troubleshooting complex application or data issues.
Experience working within Agile/Scrum delivery teams as a technical contributor.
Ability to translate business requirements into functional and technical specifications.
Strong understanding of SQL and relational databases (Oracle or SQL Server) and their use in EAM reporting, troubleshooting, or integrations.
Experience working with cross-application integrations involving systems such as ERP, GIS, CRM, or EDRMS.
Familiarity with ITIL-aligned incident, problem, and change management processes.
Strong documentation skills (technical specifications, test scripts, configuration notes, and support procedures).
Excellent communication and interpersonal skills; ability to collaborate across business and technical teams.
Ability to work independently or as part of a cross-functional Scrum team, balancing multiple priorities under tight deadlines.
High attention to detail and strong organizational skills in complex municipal or multi-departmental environments.