Application Support Specialist – EAM

Role Overview

• Reporting to the Supervisor, Business Applications – Enterprise Asset Management (EAM), the Application Support Specialist – EAM is responsible for the technical configuration, customization, integration support, reporting, and sustainment of the City’s Hexagon (HxGN) EAM platform.
• Provides technical expertise across system administration, performance optimization, troubleshooting, reporting, and development of EAM flexes, extensions, or integrations.
• Participates in sprint activities, estimates development effort, and delivers technical work items to meet defined acceptance criteria.
• Individuals may be assigned to one of two EAM Scrum Teams: Production Support Team or Enhancement & Configuration Team.
• Regular access to confidential HR and Finance data.

Requirements

• Post-secondary education in Computer Science, Information Systems, GIS/Geomatics, Engineering Technology, or related discipline—or equivalent combination of education and progressive technical experience.
• Minimum five years of technical experience supporting enterprise applications such as application administration, configuration, development, integration, or reporting.
• Experience supporting or sustaining Hexagon (HxGN) EAM or another enterprise EAM/CMMS/ERP platform.
• Strong analytical and problem-solving skills with experience troubleshooting complex application or data issues.
• Experience working within Agile/Scrum delivery teams as a technical contributor.
• Ability to translate business requirements into functional and technical specifications.
• Strong understanding of SQL and relational databases (Oracle or SQL Server) and their use in EAM reporting, troubleshooting, or integrations.
• Experience working with cross-application integrations involving systems such as ERP, GIS, CRM, or EDRMS.
• Familiarity with ITIL-aligned incident, problem, and change management processes.
• Strong documentation skills (technical specifications, test scripts, configuration notes, and support procedures).
• Excellent communication and interpersonal skills; ability to collaborate across business and technical teams.
• Ability to work independently or as part of a cross-functional Scrum team, balancing multiple priorities under tight deadlines.
• High attention to detail and strong organizational skills in complex municipal or multi-departmental environments.

Tech Stack

• ERP
• Oracle
• SQL

Benefits

• health insurance
• professional development opportunities