Install, Configure, and Train our customers with the highest quality service to ensure a smooth business transition.
Outside of implementation projects, you will be available for customer support through designated channels; striving to maintain service level agreements.
Build and maintain Client relations; understanding and motivating clients through integrity and trust
Consult with clients and review their current work process to assess their needs
Assist clients to create and meet milestones while continuing to monitor project budgeted hours
Discuss requirements and explain functionality to both technical and non-technical individuals or groups
Proactively assess, clarify, and deliver on customer needs, driving towards the success of their business and our partnership with them throughout the onboarding process.
Maintain an understanding of our internal applications, processes, customer products, and customer-facing websites

College or University Degree in Accounting, Information Technology, or equivalent professional experience
You love technology. And you have acquired technical learning. Tell us about it.
You are passionate about helping others
You are good at problem solving…and you enjoy it!
Effective verbal and written communication skills
Excellent organizational skills and time management
Experience in the Club industry would be considered an asset
Knowledge of Jonas Club Management Software would be considered an asset
Must be willing to travel up to 50% of the time.

Implementation & Support Specialist

Key skills