Test, troubleshoot, and repair instruments and equipment to the Field Replaceable Unit (FRU) level
Analyze complex situations and apply independent judgment when resolving problems
Interpret past repairs on analytical laboratory instruments to resolve and diagnosis new highly complex issues
Assemble and disassemble instruments and equipment
Support Pre-staging of instruments to ensure full functionality prior to Sales Inventory transfer
Perform electronic, mechanical, pneumatic, programmable logic controllers, liquid, gas, fluidics, and electrical repairs associated analytical laboratory instruments and equipment
Provide field based on the job training for Field Service Engineers on the proper preventive maintenance, calibration, and service techniques for analytical laboratory instruments
Responsible for supporting upgrade release activities including calibration and configuration of analytical laboratory instruments
Monitor personal inventory levels to ensure adequate levels of parts and supplies are available on hand, if not place orders for supplies following company procedures

Bachelor’s degree in Biomedical Engineering / Technology (or equivalent)
Multi-year experience with the service and repair of analytical laboratory instruments
Demonstrated ability to operate independently and manage multiple priorities
Understanding of critical customer experience factors and after sales service
Excellent customer facing communication and interpersonal skills
Detail oriented and able to effectively collaborate within a cross functional team
Excellent time management skills, with a focus on effective scheduling, prioritization, delegation, and the ability to coordinate and address competing demands
Fluent Japanese and English language skills written and spoken
Ability to travel as required within the APAC region to be successful in this field-based role, expected to be at least 65% of the time

Field Service Engineer

Key skills