Own the post-sale handoff from Sales through seller launch; ensure sellers are onboarded, trained, operationally ready, and running their first successful auctions.
Educate sellers on Marketplace workflows, listing best practices, inspections, pricing, and auction cadence to ensure they are set up for repeat success.
Serve as the primary point of contact for a portfolio of Marketplace sellers; manage day-to-day communication, planning, and ongoing support.
Proactively monitor seller health, engagement, and auction activity to identify risk and intervene before churn or inactivity occurs.
Work with sellers to improve auction outcomes through better inventory mix, listing quality, timing, pricing strategy, and operational readiness.
Use Salesforce to execute playbooks, track seller health, and report on activation, retention, and engagement metrics.
Identify qualified opportunities for additional Autura products or services and route them to the Sales team when needed.
Handle cancellation requests, objections, and seller issues; coordinate with Ops, Product, and Finance to resolve blockers.
Build relationships with decision-makers, champions, and day-to-day users within seller organizations.
Partner with Sales, Marketplace Operations, Product, and Marketing to deliver a seamless seller experience from launch through ongoing operations.
Capture seller feedback, obstacles, and success stories and relay them to the Director of Customer Success to continuously improve the seller journey.

Customer Success Manager, Marketplace

Key skills