Build and deepen relationships with customer stakeholders, serving as a trusted advisor to drive long-term success
Maximize customer retention through proactive engagement, strategic planning, and ongoing value delivery
Analyze customer needs and product usage to create and execute strategic success plans that drive adoption and value realization
Partner cross-functionally with Product, Sales, and Operations to improve customer experience and influence organizational improvements
Identify and support growth opportunities within existing accounts that align customer needs with Clarivate solutions
Champion customer success best practices, mentor team members, and contribute to process improvements that enhance program effectiveness

Bachelor’s degree or equivalent relevant work experience
7+ years of experience in a customer-facing role
3+ years of experience working on or with Market Access or Commercial teams within the Healthcare or Life Sciences industry
Experience in a Business Development or account growth-oriented role
Strong understanding of Market Access, including its role in healthcare and the critical strategies and workflows used by pharmaceutical Market Access teams
Working knowledge of the US healthcare and payer landscape, including drug coverage, restrictions, and pharmaceutical or medical claims data

Senior Customer Success Manager – Market Access

Key skills