Customer Service Advisor

Role Overview

• Assist French-speaking customers via phone, email, and chat
• Provide fast and accurate solutions with a friendly and empathetic approach
• Help customers resolve service
• or account-related issues
• Update and manage information in internal systems
• Collaborate with the team to ensure an optimal customer experience

Requirements

• French (C2 or higher)
• English (minimum B2)
• Assist French-speaking customers via phone, email, and chat
• Provide fast and accurate solutions with a friendly and empathetic approach
• Help customers resolve service
• or account-related issues
• Update and manage information in internal systems
• Collaborate with the team to ensure an optimal customer experience

Benefits

• Monthly bonus up to 10% based on performance
• 13th and 14th month salary paid annually
• Legal supplements: Night hours (22:00–06:00): +25% on base hourly wage
• Sundays and public holidays (if included in the schedule): +75% on base hourly wage
• Relocation package (for candidates residing in the EU, for on-site roles): flight to Greece; 2 weeks' hotel accommodation on arrival; airport welcome service; real estate agency fees covered; assistance finding comfortable and accessible housing
• Paid training with certified instructors
• Free online Greek language courses
• Health insurance plus additional employee discounts
• Modern office with relaxation areas and an international atmosphere
• Internal growth opportunities and career progression
• Company events, team building and social initiatives