Play a critical role in shaping and leading the operational strategy for Fidelity’s global network
Establish and execute a network operating model that emphasizes observability, automation-driven operational procedures, disciplined ITSM practices, and proactive issue mitigation
Collaborate closely with network engineering teams to manage operational readiness for all changes and enhancements
Foster strong partnerships across geographically diverse teams
Deliver best-in-class incident management through tiered support and automated remediation
Implement robust observability with predictive analytics across all network layers
Oversee service introduction for new capabilities and enhancements
Clearly articulate complex issues, inspire critical thinking and action, and challenge the status quo by leading operating model changes that improve quality, stability, and efficiency.

15+ years of experience in enterprise operations and IT networking field
Experience operating and supporting large-scale multivendor network environments
Experience with network monitoring, troubleshooting and observability
Experience with technology lifecycle management, vulnerability management and industry best practices
Experience with enterprise IT service management platforms and ITIL
Experience with Lean / Agile based technology delivery teams
Capable of partnering with and influencing individuals at all organizational levels
Experience and knowledge in building strategies and a vision for implementing improvements
Experience supporting cloud-based networking technologies
Strong problem solving, critical thinking, and analytical reasoning skills
Ability to partner and collaborate with other technical leadership and their teams
Strong leadership and communication skills including the ability to influence other teams, build associate development plans, coach and mentor others
Ability to lead root cause analysis (RCA) to prevent recurrences and identify potential technology, training or process remediation
Candidate should have experience with IP networking (LAN/WAN, SDWAN, MPLS), network security, traffic management, DDI, proxies, infrastructure automation (Python, Ansible), and network monitoring tools.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process
Highly value in creating and nurturing a work environment that attracts the best talent
Diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences

Vice President, Network Operations

Key skills