Partner with Partnership Success and operational teams to identify, address, and resolve client performance management concerns
Develop, implement, and monitor action plans for assigned clients and initiatives
Ensure accuracy of operational outputs, dashboards, and reporting; initiate corrective actions as appropriate
Prepare and communicate performance improvement strategies, including regular summaries highlighting KPIs, variances, and trends
Serve as a central point of contact for performance‑related topics across assigned clients and projects
Collaborate with operational leadership to advance initiatives, monitor productivity, and support staffing and resource decisions
Lead or participate in meetings with clients, operations teams, and senior leadership to review performance and identify opportunities for improvement
Provide training, audit, and quality assurance support to ensure consistency and accuracy in internal and external communications
Monitor vendor performance, productivity, and quality assurance metrics
Support technology enablement efforts and maintain awareness of IT roadmaps and operational impacts.

Experience within Front‑End, Middle Revenue Cycle (e.g., CDI, Utilization Management, Physician Advisory, Coding), and/or Back‑End Revenue Cycle Operations
Demonstrated ability to understand operational workflows and objectives while extracting insights and improvement opportunities from underlying data
Strong communication skills with the ability to clearly articulate trends, issues, and recommendations to operational leaders and executive stakeholders
Experience in client‑facing or stakeholder‑facing roles
Technical capabilities such as Power BI, SQL, and/or Python are preferred
Travel Up to 25% travel, as needed.

AVP, Partnership Success

Key skills