Services Manager

Role Overview

• Audit and provide strategic direction for project execution
• Review and evolve implementation models
• Hire, train and develop high-performance teams
• Evaluate leaders and define ongoing development plans
• Define consultant allocation per project
• Analyze billing, costs and area forecasts
• Define and monitor operational KPIs
• Act to resolve escalated issues and mitigate risks
• Organize meetings to standardize and simplify solutions
• Forward validated solutions to the project office
• Lead improvements to the implementation model
• Ensure product mastery and implementation process compliance
• Act as a mentor and coach for leadership
• Implement process automation and digitization
• Promote innovation, continuous improvement and reduced rework
• Manage change in high-pressure, complex environments

Requirements

• Experience in strategic project management
• Experience in leading and developing teams
• Experience in cost management, billing and performance indicators
• Experience in data-driven decision making
• Experience in consultancy or services environments
• It will be a plus if you have
• Experience in auditing and standardizing implementation models
• Experience in mentoring and developing leaders
• Experience in risk and conflict management
• Experience in process automation and digitization
• Experience in innovation and continuous improvement
• Experience with influence-based management and cross-functional work
• Experience in educational environments or education-focused solutions
• Profile with strong leadership capacity, strategic vision and ability to connect people, areas and processes, acting with resilience and a results focus.
• Clear and objective communication
• Leadership
• Innovation
• Ability to connect areas and people
• Resilience and adaptability
• Strategic and business vision

Benefits

• Employment type: CLT (Brazilian employment contract) + benefits
• Work format: Hybrid
• Location: São Paulo – SP (South Zone
• Faria Lima corridor)