Key skills
CommunicationRemote Work
About this role
Role Overview
- Act as a key point of contact for clients, providing professional, timely, and empathetic updates via phone and email.
- Guide clients through each stage of their case, clearly explaining processes and documentation requirements.
- Contact clients to obtain required documentation, factual details, and information necessary to establish case eligibility and support the Case Manager's strategy.
- Organize, review, and maintain comprehensive case files, ensuring all client information and supporting legal documents are accurate, complete, and readily accessible for the team.
- Coordinate appointments, legal deadlines, and follow-ups to move cases forward efficiently.
- Draft, prepare, and assist in filing legal documents and correspondence as directed by the Case Manager to streamline case handling.
- Deliver exceptional customer service by building trust, addressing concerns, and maintaining client satisfaction throughout the legal process.
Requirements
- Strong English communication skills (C1 level), both verbal and written.
- Two years of professional customer service, administrative support, or legal support experience
- Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
- Excellent attention to detail and ability to handle multiple priorities simultaneously.
- Ability to work independently from a home office, with a stable and fast internet connection and a quiet, professional environment.
- Must have a laptop or desktop computer with the following minimum specifications: 8GB RAM, Core i5 processor or higher.
- Additionally, an internet speed of at least 25 Mbps is required.
- Amenable to work during U.S. business hours (PST).
Benefits
- 6 PTO days per year
- Work From Anywhere: Embrace the freedom of remote work.