Lead end-to-end onboarding and operational migration of new clients
Oversee a portfolio of concurrent implementation programs
Drive alignment across Sales, Operations, Product, Technology, Finance, Compliance, and Customer Success
Establish and improve onboarding playbooks and governance models
Engage with senior client stakeholders and internal executives
Identify opportunities for process optimization and account growth

10+ years of progressive program management experience
Significant experience managing multiple concurrent onboarding or implementation programs
Proven ability to deliver programs on time and within budget
Demonstrated success in senior client-facing roles
Experience managing and influencing internal and external stakeholders
Exceptional communication skills
Strong leadership and people management experience
Advanced proficiency in program/project management tools
Bachelor’s degree in Business, Operations, or related field or equivalent practical experience

Health insurance
401(k) matching
Paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act
Flexible work arrangements
Professional development opportunities

Vice President, BPO Implementations – Sell Side Operations

Key skills