Lead stakeholders through process mapping and operational improvement
Own the design, build, and iteration of low-code and AI-enabled workflows
Translate business needs into reliable, production-grade automations
Develop and maintain evaluation sets, define quality thresholds, and run A/B tests
Integrate automation into dashboards and reporting
Track and communicate impact of automation and AI solutions
Continuously assess new and existing applications and SaaS platforms
Lead pilots and proofs of value for new workflows or AI capabilities
Provide training and enablement to Legal & Compliance teams
Partner with the Compliance Training team to create AI use case specific policies

7+ years of experience in data operations, analytics, legal operations, or related field
Proficient with low-code automation tools (e.g., Zapier, n8n)
Experience working with AI platforms (e.g., ChatGPT Enterprise or similar)
Familiarity with relational and semi-structured data models
Experience writing SQL and working with data platforms such as Databricks is a plus
Familiarity with data integration tools (e.g., Airbyte)
Familiarity with Git-based version control (e.g., GitLab)
Strong understanding of governance, privacy, and security principles
Proven ability to plan and execute initiatives independently
Excellent collaboration and communication skills

Data & AI Operations Manager

Key skills