Information Technology Revenue Operations Manager
Austin, Texas, United States of America
Full Time
4 weeks ago
$122,400 - $165,600 USD
Visa Sponsor
Key skills
Cyber SecurityITSMServiceNowCustomer SuccessZero Trust
About this role
Role Overview
- Own the service catalog and experience-level objectives (XLAs)
- Ensure clear inclusions/exclusions and an easy path to adoption of services
- Standardize service requests, communications, and measurements
- Collaborate with cybersecurity, finance, and vendor partners
- Lead multi-vendor environments ensuring seamless delivery to VA customers
Requirements
- Bachelor's Degree or 4 additional years of related experience
- 10+ years in enterprise IT service management, product operations, or customer success
- Minimum 3 years leading cross-functional programs at federal scale
- Proven experience running VoC programs and managing communications
- Expertise in ServiceNow or equivalent for catalog design
- Knowledge of ITIL 4 / ISO 20000, NIST CSF/RMF, and Zero Trust/TIC 3.0 frameworks
Tech Stack
- Cyber Security
- ITSM
- ServiceNow
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you build your skills and own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and 10 company-paid holidays