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Information Technology Revenue Operations Manager at General Dynamics Information Technology | JobVerse
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Information Technology Revenue Operations Manager
General Dynamics Information Technology
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Information Technology Revenue Operations Manager
Austin, Texas, United States of America
Full Time
4 weeks ago
$122,400 - $165,600 USD
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Key skills
Cyber Security
ITSM
ServiceNow
Customer Success
Zero Trust
About this role
Role Overview
Own the service catalog and experience-level objectives (XLAs)
Ensure clear inclusions/exclusions and an easy path to adoption of services
Standardize service requests, communications, and measurements
Collaborate with cybersecurity, finance, and vendor partners
Lead multi-vendor environments ensuring seamless delivery to VA customers
Requirements
Bachelor's Degree or 4 additional years of related experience
10+ years in enterprise IT service management, product operations, or customer success
Minimum 3 years leading cross-functional programs at federal scale
Proven experience running VoC programs and managing communications
Expertise in ServiceNow or equivalent for catalog design
Knowledge of ITIL 4 / ISO 20000, NIST CSF/RMF, and Zero Trust/TIC 3.0 frameworks
Tech Stack
Cyber Security
ITSM
ServiceNow
Benefits
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you build your skills and own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and 10 company-paid holidays
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