Partner on all aspects Axxess’ global IT, including servers, networks, storage, and cloud services
Provide tiered support to resolve complex IT issues escalated from the helpdesk
Monitor and optimize the performance of IT systems and services to meet or exceed service level agreements (SLAs)
Manage relationships with external vendors and service providers to ensure optimal service delivery
Partner on cost effective procurement of global IT hardware, software, and services
Partner to develop and manage the site’s IT budget, monitoring expenditure and optimizing costs
Identify opportunities to leverage technology to improve business processes and outcomes
Partner to develop and execute site-specific IT strategies and plans aligned with the organization’s overall IT and business objectives

Bachelor’s degree in Information Technology, Computer Science, or a related field is required
Master’s degree or MBA is a plus
At least 5 years of experience in IT management, with significant exposure to infrastructure and systems administration required
Experience in planning and managing IT projects
Thorough understanding of network technologies (TCP/IP, DNS, DHCP, VLANs, VPNs)
Proficiency in managing server and storage environments (Windows/Linux servers, SAN/NAS)
Knowledge of cloud computing platforms (AWS, Azure, Google Cloud) and virtualization technologies (VMware, Hyper-V)
Experience with enterprise applications and system integrations
Excellent problem-solving and analytical abilities
Relevant certifications such as Cisco CCNA/CCNP, CompTIA Network+/Security+, Microsoft MCP/MCSE, or VMware VCP are advantageous
Ability to work from our Dallas office as this is not a remote role

Competitive compensation with full selection of benefits, including company-matching 401k contributions
20 days of paid time off + holidays + birthdays
Professional development for career growth and advancement

Senior IT Operations Manager

Key skills