Key skills
Leadership
About this role
Role Overview
- Provide strategic leadership to Technical Support and Helpdesk teams.
- Oversee performance of critical vendors to ensure alignment with organizational goals.
- Conduct regular training sessions for team leaders.
- Act as the ultimate escalation point for complex cases and major incidents.
- Build and foster strong relationships with critical vendors and partners.
- Prepare detailed reports on team metrics and vendor performance for the CIO and senior management.
Requirements
- Diploma or Degree in IT or equivalent experience.
- 8+ years of experience in technical support or service delivery, with 3-5+ years in a leadership or vendor management role.
- FinTech, Financial Services or experience in a regulated environment.
- ITIL certifications are highly advantageous.
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development