The IT Support Engineer will be responsible for supporting employees in India and all other Weloclize locations in accordance with global IT team practices, standards and policy.
Provide professional IT support and timely resolution through the Zendesk ticketing system.
Provide in depth desktop and OS support (Windows and MacOS).
Laptop provisioning (purchasing, replacements, warranty repairs, returns).
Provide user support across company enterprise systems including Microsoft 365, Entra, and Exchange Online.
User and endpoint management through Microsoft 365, AutoPilot, InTune, Entra and Endpoint Manager admin centers.
Mobile Device Management (MDM) through Microsoft Intune, Jamf and Mosyle.
All other aspects of IT support such as hardware/software purchasing and management, inventory, and asset tracking.

Bachelor’s degree, or equivalent work experience, preferably in Computer Science or IT/IS
Minimum 3 years hands on experience working in a similar IT support role
Demonstrable PowerShell scripting, Power Apps, Logic Apps and/or other automation experience highly desirable
Understanding of fundamental network technologies and protocols (DHCP, DNS, VPN, NAT, etc.)
User management and support experience with major cloud providers such as Entra, Microsoft 365, Citrix ShareFile, Okta, and Zendesk an advantage
Extensive desktop and hardware support experience (Windows and Mac).

IT Support Engineer

Key skills