Own day-to-day business operations for Smart Savings and future deposit products.
Monitor product health, financial drivers, risks, and operational KPIs; identify trends and propose improvements.
Translate business goals into operational plans and ensure flawless execution.
Drive the launch of our new high-yield deposit account, scoping requirements, coordinating across partners, designing processes, and unblocking issues.
Build the operational infrastructure for future deposit products (policies, workflows, metrics, performance guardrails).
Serve as the primary operational point of contact for deposit product bank partners, processors, and internal stakeholders.
Shepherd partner relationships, run partner meetings, track commitments, and ensure delivery.
Build and continuously refine procedures across fraud, escheatment, payments, customer support workflows, exception handling, and more.
Deep-dive into operational issues, data anomalies, and system behavior, owning root cause analysis and long-term fixes.
Create clarity in ambiguous situations; proactively identify gaps before they become problems.