Lead the Renewal Desk and own renewal governance, forecast accuracy, and process discipline across Enterprise, Mid-Market, and Digital Success (DST) segments.
Ensure renewal predictability, contraction visibility, and scalable automation execution while partnering closely with Sales and Customer Success leadership.
Carry operational authority over renewal forecast accuracy and renewal process compliance.
Work closely with various teams in a hybrid schedule (2-3 days in the office).

5–7+ years of experience in Marketing Operations / RevOps at a B2B SaaS company (or similar environment)
Deep hands-on Marketo admin/owner experience (program design, smart campaigns, lifecycle, scoring, integrations)
Demonstrated experience migrating from Marketo to HubSpot (or similar MAP migration), including field mapping, program rebuilds, and change management
Strong working knowledge of: SEM/Google Ads strategy and execution, including account structure, audience strategy, and optimization levers
Deep integration between SEM platforms and Marketo/HubSpot, including online/offline conversion tracking, audience syncs, GCLID handling, and core measurement concepts
Salesforce (SFDC) campaign and lead management
Workflow tools such as Zapier (or similar iPaaS) for building and debugging automations
AI-powered tooling across Glean, Profound, and HubSpot AI for content generation, enrichment, and workflow automation
Strong data mindset: comfortable with complex field mappings, timestamps, IDs, and error logs; able to reason through edge cases and constraints
Experience designing, implementing, and documenting repeatable processes (campaign templates, webinar playbooks, request/brief templates, migration checklists)
Excellent stakeholder communication skills: able to explain complex technical issues in simple terms and set clear expectations on timelines, trade-offs, and risks

Marketing Operations Manager

Key skills