Customer Success Specialist

Role Overview

• Run onboarding for new customers including kickoff, requirements capture, configuration steps, and readiness checks.
• Drive adoption through proactive outreach, training sessions, and lightweight success plans for smaller accounts.
• Own day-to-day case triage: classify, route, set expectations, and manage the case through closure.
• Monitor health indicators: usage, adoption, issue volume, resolution times, and satisfaction signals.
• Keep CRM and CS tool records current: contacts, lifecycle stage, onboarding status, health fields, and structured notes.

Requirements

• 2+ years of experience in Customer Success, Account Management, Customer Support, or Customer Operations.
• SaaS, platform, or marketplace experience is preferred.
• Strong written and verbal communication skills.
• Strong triage instincts, including the ability to prioritize effectively.
• Experience using CRM and support tools such as HubSpot or Salesforce, plus Zendesk, Intercom, or similar platforms.
• Strong organization and follow-through while managing multiple onboarding tracks and open issues in parallel.

Benefits

• Customer Success Specialist runs day-to-day execution for a portfolio of customers.
• Support onboarding, training, adoption motions, case triage, and health monitoring.
• Ensure customers realize value quickly and remain satisfied with Muvr as their logistics partner.