Customer Support Specialist, English Speaking, EU Time Zone

Role Overview

• Answer to incoming requests from customers via live chat
• Identify customer needs and help customers use specific features
• Analyze and reporting product malfunctions
• Follow up with customers to ensure their basic technical and product related issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements

• You should be proficient in English language
• You must have work experience in support
• You must have excellent communication skills
• You should have strong teamwork skills
• You should have excellent PC skills
• You must have high attention to details
• You should have multi-tasking abilities
• You must be flexible to work in different shift schedules (day & evening & night) and on weekends
• Ability to quickly and efficiently solve tasks
• Independence, responsibility, initiative, and keep attention to detail
• A flexible and systematic approach to solving complex problems
• Experience in sports betting/gambling industry is a plus

Benefits

• Remote work (work from anywhere)
• Competitive salary
• 28 days off per year
• Seniority leave
• Amicable work environment and supportive team members
• Full-time remote opportunity
• Real career opportunities and professional growth
• The great team across the world