Handle all basic administrative functions, including user maintenance, reports and dashboards, Flows, lead/opportunity pipeline management, case/service requests, bug and feature requests, testing and QA in sandbox, and other routine tasks.
Assist in training new users and growing the Salesforce.com skill set across the organization.
Support other team members on special projects as needed.
Manage Salesforce.com data feeds and other conversions, consolidations, and integrations with platforms such as Pardot and ServiceNow.
Work independently and collaborate with others to deliver effective solutions that meet business requirements.
Develop efficient processes with a forward-thinking mind frame, utilizing best practices, native functionality and UX in mind.
Routinely test the stability and functionality of applications, recommending performance improvements where possible.
Manage cases to troubleshoot and fix bugs, documenting solutions in the ticketing system.

5–7 years of Salesforce Administrator experience.
OR, Salesforce Administrator Certification required (additional certs preferred) and 2 to 5 years of experience.
Strong hands-on admin/config skills: custom apps/objects, fields/formulas, Flows, security (profiles, roles, sharing rules), and data management.
Experience configuring and maintaining Salesforce: layouts, record types, validation rules, reports/dashboards, and Lightning apps.
Ability to translate business requirements into scalable solutions and assess impact to Salesforce and related systems.
Efficiently prioritize tasks, meet deadlines, and coordinate with stakeholders.
Design and implement new processes, facilitate user adoption, and maintain Salesforce instance with a forward-thinking approach.

Salesforce Administrator

Key skills