Lead the Datavant relationship with the customer ensuring that they receive the best possible result delivery, service and support.
Manage coordination, tracking and reporting of all things related to customer projects.
Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams.
Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).
Own customer operations project management processes, tools, reference materials and cross functional usage.
Monitor project status and success throughout the entire project lifecycle.
Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.
Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team.
Identify, define and execute process improvements in line with department needs and organizational goals.
Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.

3-5 years of Account Management experience
Project management experience preferred
BS degree in business, technology or related field
Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems
Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level
Advanced Excel skills, some knowledge of sql queries preferred
Excellent written and oral communication skills
Strong bias for action and collaboration and well developed sense of urgency
Strong curiosity and ability to correlate data from many sources
Professional and respectful demeanor in a relaxed work environment
Detail oriented, self-starter with proven track record of execution and results
Team player with a desire to learn and take on new responsibilities in a fast paced, innovative environment
Advanced presentation skills; comfortable presenting to multiple audiences
Ability to establish rapport with multiple client stakeholders
Excellent meeting leadership skills, including meeting logistics, agendas, and meeting notes.
Demonstrated ability to conceptualize, manage and prioritize multiple projects

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive.
We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

Client Success Manager – Payer

Key skills