Own executive-level client relationships across Gigantic Playground’s most strategic accounts, and CourtAvenue network, serving as a trusted partner and advisor to senior client leadership
Define and guide overall client strategy focused on innovation, long-term growth, and sustained partnership value
Drive organic growth across key accounts by identifying expansion opportunities, shaping new initiatives, and converting strategy into revenue
Partner closely with executive leadership, Operations, and Delivery teams to align client strategy with agency capabilities, capacity, and financial goals
Build account leadership and client services teams, setting standards for excellence in client engagement, delivery collaboration, and relationship management
Guide and approve Statements of Work (SOWs), renewals, and account expansions in partnership with operations and finance leadership
Serve as senior escalation point for complex client issues, ensuring proactive resolution and long-term relationship strength
Represent Gigantic Playground at the executive level with clients, partners, and industry stakeholders
Mentor and develop senior client leaders, fostering a culture of accountability, optimism, and growth-oriented thinking
Help shape agency positioning, go-to-market strategy, and thought leadership in collaboration with marketing and executive leadership

12–15+ years of experience in client services, account leadership, or related roles within a creative technology, digital, or experiential agency
Significant experience leading executive-level client relationships and large, multi-disciplinary accounts
Demonstrated success driving organic growth and long-term partnerships across complex client organizations
Experience working closely with senior leaders across strategy, creative, technology, and operations
Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent professional experience)
Comfort operating in a fast-paced, high-growth agency environment with senior-level accountability
Ability to travel as needed to support key clients and partnerships

Gigantic Playground is a remote-first agency environment with team members located across the US.
Candidates in San Diego, California will have the advantage of being close in proximity to several of our core team members.
Candidates located in Orlando, FL, Chicago, IL, New York, NY or Seattle, WA will also be considered.

VP, Client Services

Key skills