Senior Customer Service Specialist, Client Services
United States of America
Full Time
1 hour ago
$62,000 - $92,000 USD
Visa Sponsor
Key skills
Business AnalysisData AnalysisTransportationLogistics Industry KnowledgeMicrosoft ExcelMicrosoft WordCustomer Service SoftwareZendeskSalesforceLogistics ProcessesSystemsMultitaskingPrioritizationEnglish LanguageCommunicationSales
About this role
DSV - Global Transport and Logistics is the world's 3rd largest supplier of global solutions within transport and logistics. The Senior Customer Service Specialist is responsible for managing customer inquiries and complaints, providing accurate information, and ensuring customer satisfaction as the primary point of contact for customers.
Responsibilities:
- Manage customer inquiries, complaints, and orders via phone, email, or other communication channels
- Provide accurate and timely information to customers regarding products, services, pricing, and delivery schedules
- Coordinate with internal teams, such as sales, logistics, and finance, to ensure timely and accurate delivery of goods and services
- Resolve customer issues and complaints in a timely and professional manner
- Identify and implement process improvements to enhance customer satisfaction and reduce complaints
- Maintain customer records and documentation
- Work closely with sales teams to support client retention and growth
- Collaborate with internal teams to develop customer service standards and best practices
- Participate in customer service training programs and workshops
Requirements:
- Bachelor's degree in Business Administration, Supply Chain Management, Computer Science or related field
- 5+ years of experience in business analysis, data analysis or related field
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Proven ability to multitask and prioritize work
- Strong attention to detail and accuracy
- Ability to work well in a team environment
- Proficiency in Microsoft Office applications, such as Excel and Word
- Fluency in English is required
- Experience in the transportation and logistics industry is preferred
- Experience with customer service software, such as Zendesk or Salesforce, preferred
- Knowledge of transportation and logistics processes and systems
- Familiarity with transportation and logistics regulations and processes is a plus
- Knowledge of additional languages is a plus