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Onboarding Consultant at Togetherwork | JobVerse
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Onboarding Consultant
Togetherwork
Website
LinkedIn
Onboarding Consultant
Austin, Texas, United States of America
Full Time
2 weeks ago
Visa Sponsor
Apply Now
Key skills
Go
AI
SaaS
Communication
Customer Success
About this role
Role Overview
Lead customer onboarding engagements in alignment with defined delivery frameworks, timelines, and scope
Configure SaaS applications based on documented customer requirements and established best practices
Guide customers through setup, validation, and go-live readiness activities
Identify onboarding risks, dependencies, and issues; escalate appropriately to maintain delivery momentum
Deliver end-user and administrator training to support successful adoption
Provide onboarding guidance, best practices, and product usage recommendations
Ensure customers are prepared for transition to Customer Success or Support teams
Maintain accurate onboarding documentation, configuration records, and customer artifacts
Track progress against milestones, timelines, and success criteria
Collaborate with Project or Engagement Managers to support planning, coordination, and status reporting
Leverage approved AI tools and automation to improve onboarding efficiency, quality, and consistency
Use data, dashboards, and AI-supported insights to monitor onboarding health and identify risks early
Continuously build AI literacy and apply AI-enabled practices as part of day-to-day delivery
Requirements
2-3 years of experience delivering SaaS onboarding or implementation engagements
Bachelor's degree preferred
Strong customer-facing communication, facilitation, and training skills
Ability to manage multiple onboarding engagements with accountability and attention to detail
Technical aptitude for system configuration and solution setup
Comfort working within structured delivery frameworks and onboarding plans
Ability to document requirements, configurations, and processes clearly and accurately
Customer-focused, proactive, and ownership-oriented
Organized and execution-focused with strong follow-through
Collaborative team player aligned to shared outcomes and onboarding standards
Benefits
Medical, dental, and vision insurance options
100% Employer paid short/long term disability
Basic Life
401(k) option with company match up to 4%
Non-Exempt employees have a generous accrual policy
10 sick days annually
10 company paid holidays
6 weeks paid parental leave
Apply Now
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