Responsible to drive revenue growth in Intellectual Property, Innovation, and Legal market segments
Achieving both new business and renewal quota on a quarterly basis
Liaise between customers and cross-functional internal teams for solution delivery
Maintain existing client revenue and aggressively grow revenue to maximize client spend
Build strong client relationships and communicate with decision-makers
Follow up and advance revenue growth through a consultative sales process
Establish revenue and profit goals and expand revenue opportunities
Build sustainable relationships with key clients through communication
Assist in development of proposals for key clients
Ensure satisfaction with key clients in collaboration with internal teams
Understand competitors and provide superior service experience
Provide an exceptional client experience through continuous contact
Prepare and implement an Annual Account Revenue Growth Plan for each client
Keep records of client interactions in CRM

Bachelor’s degree or equivalent work experience required
Minimum of two (2) years’ experience in a business-to-business account management environment preferably in SaaS, Services, IP/Innovation and/or Legal domain
Exceptional analytical, organizational, oral and written communication skills
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organization, including executive and C-level
Demonstrated experience in both SaaS and Services
Excellent listening, negotiation, and presentation skills
Proficiency in Microsoft Office, Sales Force and advanced Excel skills
Account and team management experience and skills
Ability to work independently with minimal supervision and as part of a team
Ability to interact with Corporate and law firm customers, understand their needs, create solutions, and grow revenue
Motivation/willingness to take initiative, engage with clients and complete assignments

Key Account Manager

Key skills