Own and convert inbound group travel leads by proactively reaching out to engage clients and guiding them through the booking process to completion.
Own the coordination of timelines, hotel communication, and key logistics — including gathering RFPs — to ensure group bookings are successfully executed.
Proactively resolve booking challenges—such as budget changes, shifting guest needs, or timeline adjustments—while keeping customer satisfaction a top priority.
Guide new prospects through the event booking process with the goal of converting interest into confirmed bookings, while educating them on how to use the platform effectively.
Qualify and actively pursue inbound group travel leads to drive booking conversions.
Identify and act on upsell or cross-sell opportunities by engaging clients directly and collaborating with the broader sales team as needed.
Ensure all client activity, booking progress, and event details are accurately tracked in our CRM and internal tools in real time.
Work closely with Sales, Customer Success, and Supplier Relations to align on group booking details, resolve roadblocks, and ensure seamless execution.
Take ownership of all communication by proactively updating internal teams and clients with timely, clear information on booking status and any issues.
Surface recurring challenges and propose process improvements to streamline the group booking experience for both clients and internal stakeholders.

1–3 years of experience in a customer-facing role (events, hospitality, sales support, SDR, customer success, etc.)
Proven background in high-volume, customer-facing roles that blend sales and service — such as inside sales, sales development, event coordination, or customer success; (experience in travel, hospitality, or SaaS preferred.)
Comfortable using CRM tools (Salesforce, HubSpot) and modern productivity platforms.
Strong organizational abilities to manage multiple accounts and deadlines; excellent communication skills for proactive client engagement and cross-team collaboration.
Driver, not passenger — self-driven with a hunter mentality who takes full ownership and relentlessly pursues results; curious and data-informed to identify client needs and growth opportunities; adaptable and thrives in a fast-paced, evolving environment.
Customer-obsessed with a passion for delivering exceptional service; collaborative team player with a relentless will to win and exceed goals.

Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
Check out our full list at http://engine.com/culture.

Event Sales Coordinator

Key skills