Responsible for managing 45–60 staff members across one or more teams.
Oversees a team responsible for the delivery of patient support healthcare services that facilitate access to prescription medications, including benefit verifications, non-clinical case management, prior authorization and appeal support, and specialty pharmacy triage.
Manages medium to small-scale programs with budgets under $10M, ensuring optimal use of program documentation and training materials.
Partners with internal stakeholders to implement updates, leads talent identification and onboarding efforts, tracks team credentialing, and may plan and lead Faux Hub operations under Director oversight.
Ensures that change initiatives are effectively implemented within their team(s).

Bachelor's degree in business, marketing, communications, or related field. OR equivalent of 7 years of related experience in a healthcare, patient support setting.
3+ years of related operational experience
2-3 years of leadership experience.
Minimum of 1 year managing in a patient support hub or healthcare setting preferred.
Familiarity with healthcare or pharmaceutical processes, terminology, and regulations
Previous experience with ConnectiveRx systems and/or CRM preferred.
Experience using a computer, keyboard, mouse, and multi-system navigation; MS Office Suite applications (Outlook, Word, Excel, SharePoint, Teams)

Manager, Patient Support – Hub Services

Key skills