Drive business results through exceptional client service, management, and retention.
Lead complex client workflows, overseeing all aspects of service delivery including strategy development, financial evaluations, plan design, renewals, vendor placement, benchmarking, and related studies.
Design advanced benefits strategies in partnership with actuarial, communication, pharmacy, and population health teammates to create innovative solutions to address challenging client needs.
Manage complex projects and teams, ensuring timely delivery of client deliverables and high-quality outcomes.
Analyze data and financial metrics, conduct utilization reviews, and perform peer audits to maintain accuracy and quality.
Coordinate RFPs, implementations, and renewals, managing communication and collaboration between vendors and internal teams, summarizing analysis, and developing client recommendations.
Support clients’ strategic planning efforts, contributing insights and recommendations to align with long-term goals.
Review compliance and disclosure requirements, summary plan documents, and employee communications to support clients in their compliance obligations.
Act as a trainer and mentor, guiding consultants and analysts to build expertise and confidence.
Develop strong relationships across internal teams, client organizations, and vendor partners.
Requirements
Bachelor’s degree required
At least 7 years of experience in employee benefits consulting
Broad health and benefits market knowledge
Proven ability to build strong client relationships and communicate effectively
Advanced analytical and financial evaluation skills
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Exceptional communication, interpersonal, and organizational abilities