Group Product Operations Manager – Strategy & Central Ops

Role Overview

• Design and continuously improve the core processes, operating rhythms, and standards that power Motive’s product organization.
• Define and evolve how we plan, build, launch, and review products at scale, treating the product development lifecycle as a system that must be clear, efficient, and adaptable as the company grows.
• Develop and maintain a deep, hands-on understanding of Motive’s product suite and the day-to-day workflows of our PMs to ensure all operational systems and processes effectively support how they build and ship.
• Build and maintain the tooling, trackers, and workflows that enable consistent product execution across the entire product organization.
• Translate leadership strategy into clear execution models, including planning cycles, MBRs, and company-wide product updates.
• Establish and uphold quality standards for product artifacts, documentation, and team rituals, ensuring clarity, consistency, and credibility across teams.
• Define and operationalize how Product Ops partners with key stakeholders such as Product Marketing and Support, reducing duplication of work and improving how information flows across the organization.
• Own the foundations of internal product communication, ensuring Sales, Support, and other teams understand what’s launching, when, and why
• supported by scalable tools and clear standards.
• Lead change management for new processes and systems, ensuring teams understand the intent, adopt changes smoothly, and see measurable improvements.
• Strategically manage and evolve the Product Operations tool stack to support efficient workflows, visibility, and decision-making.
• Lead and develop a team of Product Operations managers, raising the bar on execution quality and shifting the function from reactive support to proactive system design.

Requirements

• 8+ years of experience in Product Operations, Product Management, Program Management, Strategy & Ops, Consulting or a related role within a technical organization.
• 2+ years of people management experience, including hiring, coaching, performance management, and setting execution standards for a team.
• Experience owning and evolving product development processes, operating cadence, or planning frameworks at scale.
• Proven ability to design systems and workflows that are adopted across large, cross-functional product organizations.
• Strong strategic thinking paired with hands-on execution
• you can define the “what” and drive the “how.”
• Experience working closely with Product, Engineering, Design, Product Marketing, and Support leaders.
• Demonstrated ability to lead change, drive alignment, and influence without authority.
• Excellent written and verbal communication skills, with the ability to create clear, executive-ready narratives.
• Experience managing and mentoring high-performing teams.
• Comfort working with data, tools, and dashboards to drive visibility, accountability, and continuous improvement.

Benefits

• health, pharmacy, optical and dental care benefits
• paid time off
• sick time off
• short term and long term disability coverage
• life insurance
• 401k contribution