Product Operations Manager

Benepass is a fintech company focused on making benefits easy and tailored for the unique needs of the workforce. The Product Operations Manager will own the operationalization of product work across the business, collaborating closely with Product and Engineering teams to ensure successful launches and effective communication of operational impacts.

Responsibilities:

• Own launch readiness end-to-end
• Drive launch readiness across all product and engineering workstreams
• Build and manage project plans, timelines, and milestones, working backward from launch
• Define readiness criteria and make final go / no-go recommendations
• Run a weekly launch readiness sync to track progress, surface risks, and drive accountability
• Identify downstream impact of product launches on Operations workflows, and ensure associated documentation and process updates are made
• Monitor post-launch feedback, ensuring issues are resolved, and learnings are captured
• Collaborate closely with our existing Operations Enablement function
• Work directly with Product and Engineering Managers to understand the roadmap and upcoming sprint work
• Evaluate initiatives for user, administrative, and internal operational impact, including potential effects on support volume
• Translate technical work into clear operational implications and requirements
• Ensure operational considerations are incorporated early in planning, not just at launch
• Own a consolidated Ops roadmap across CX, CS, Implementation, and TAM, bringing a single, clear view of priorities
• Build a structured system to synthesize Ops asks into clearly defined problem statements, and use cases
• Quantify impact (revenue, retention, efficiency, risk) and help size opportunities to support prioritization (role needs to be analytical, and use Ops data - CX ticket data, Ops costs etc, - to drive clear prioritization)
• Act as the single threaded owner of Ops → Product alignment, driving clarity on tradeoffs, sequencing, and expected business outcomes
• Create launch runbooks that will enable scalable go-live plans as the company grows

Requirements:

• 5-8+ years of experience in product operations, project management, technical program management, or a similar cross-functional role
• Experience working closely with Product and Engineering teams, ideally in a sprint-based development environment
• Proven ability to manage complex, cross-functional projects with multiple stakeholders and dependencies
• Strong track record of driving initiatives from ambiguity to execution, with clear ownership and follow-through
• Ability to translate technical product work into operational impact for internal teams and customers
• Experience building or improving processes, frameworks, or playbooks that scale
• Excellent communication and stakeholder management skills, with the ability to influence across teams