Customer Support Representative

Role Overview

• Independently manage and prioritize high seasonal volume of customer support requests
• Communicate with District Administrators and Application Partners to resolve product-related issues
• Utilize analytical and problem-solving skills to investigate, test, and troubleshoot system features
• Navigate and contribute to internal and external product documentation
• Collaborate and support the team by sharing ideas and knowledge

Requirements

• Experience in fast-paced customer-facing positions
• Passion for solving technical problems to help others
• Comfort navigating ambiguity
• Excellent communication skills
• Technical Prowess
• Team player
• Interest in education
• Bonus: Experience with data imports and integrations
• Bonus: Experience with Single Sign On (SSO)
• Bonus: Experience working with K-12 schools or districts
• Bonus: Experience with industry tools such as Salesforce, Slack, Guru, Confluence

Benefits

• Health insurance
• Paid time off
• Professional development opportunities
• Flexible working hours
• Work from home options