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Customer Support Representative at C&C Search | JobVerse
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Customer Support Representative
C&C Search
Remote
Website
LinkedIn
Customer Support Representative
California, United States of America
Contract
2 hours ago
$28 - $31 USD
No Visa Sponsorship
Apply Now
Key skills
SSO
Salesforce
Confluence
Communication
About this role
Role Overview
Independently manage and prioritize high seasonal volume of customer support requests
Communicate with District Administrators and Application Partners to resolve product-related issues
Utilize analytical and problem-solving skills to investigate, test, and troubleshoot system features
Navigate and contribute to internal and external product documentation
Collaborate and support the team by sharing ideas and knowledge
Requirements
Experience in fast-paced customer-facing positions
Passion for solving technical problems to help others
Comfort navigating ambiguity
Excellent communication skills
Technical Prowess
Team player
Interest in education
Bonus: Experience with data imports and integrations
Bonus: Experience with Single Sign On (SSO)
Bonus: Experience working with K-12 schools or districts
Bonus: Experience with industry tools such as Salesforce, Slack, Guru, Confluence
Benefits
Health insurance
Paid time off
Professional development opportunities
Flexible working hours
Work from home options
Apply Now
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