Customer Support and Payments Specialist

Role Overview

• Handle customer inquiries related to payments, invoicing, and billing.
• Process financial documentation and verify account balances.
• Support sales teams with payment-related queries and account management.
• Assist in promotional campaigns and package modifications.
• Manage refunds, invoice corrections, and debt collection processes.
• Maintain accurate customer payment records and escalate complex issues when needed.

Requirements

• Minimum of 2 years of experience in customer service or payments operations.
• Hands-on experience with payment processing systems and invoicing procedures.
• Very good command of English (at min. B2 level).
• Strong knowledge of financial documentation and billing processes.
• Familiarity with CRM systems and customer support tools.

Benefits

• A dynamic and collaborative work environment.
• Opportunities to work with cross-functional teams and develop your expertise in payments and customer support.
• A chance to contribute to process improvements and impactful projects.
• Professional development in a global tech company with strong growth ambitions.
• Hybrid schedule, mixing work from home and work from the office.
• Rich package of benefits (annual bonus, health insurance, flexible benefits).
• Open selection of training e-courses.