Lead and conduct daily coaching sessions, role-plays, instant feedback, and hands-on support to sharpen the team's closing skills and service knowledge.
Monitor real-time performance metrics to ensure all individual and team sales meet or exceed established KPIs.
Ensure response time to all leads in less than 60 seconds.
Review recurrent interactions with leads to provide immediate, actionable feedback.
Ensure 100% CRM accuracy and audit lead statuses, pipeline stages, and notes.
Enforce strict follow-up protocols to guarantee that no lead is left behind.
Identify points for improvement in the sales script, lead hand-off process, and overall strategy.
Involved in the hiring process, onboarding and training new team members.
Work closely with Marketing and Operations to improve lead quality.

3+ years of sales closing experience, including a track record of leading or coaching teams to hit aggressive targets.
Strategic & Analytical Mindset: Ability to translate long-term revenue goals into daily tactical wins and use data to identify bottlenecks or collaborate with Marketing for improvement.
High ticket transactional sales experience.
Coaching DNA: Passion for continuous talent development—turning every "no" into a learning opportunity.
Operational Excellence: Solid understanding of pipeline management and CRM hygiene (HubSpot experience preferred).
Execution-Driven: A proactive, solution-oriented leader who excels at structured sales processes and clear, effective communication.

Sales Manager

Key skills