Work directly with LiveAction customers to support product adoption and successful technical outcomes.
Partner closely with the CSM team to align technical enablement activities with customer success plans and business objectives.
Act as a technical bridge between customers, CSMs, Support, and Product teams.
Deliver technical enablement sessions, workshops, and trainings
Design and deliver technical presentations, demos, and walkthroughs tailored to customer environments and use cases.
Help customers understand and implement LiveAction best practices related to:
Network visibility and performance monitoring
QoS, traffic analysis, and flow-based monitoring, security analysis, etc.
Identify technical adoption risks early and work with internal teams to mitigate them.
Support onboarding of new customers by validating architectures, data sources, and integrations.
Assist customers in configuring and optimizing:
SNMP polling and traps
NetFlow / IPFIX / sFlow sources
Application and QoS visibility
Gather customer feedback and relay actionable insights to Product and Engineering teams.
Contribute to technical documentation, enablement content, and training materials.
Support special initiatives such as adoption programs, new feature launches, and customer education events.

3+ years of experience in a technical, customer-facing role (e.g., Technical Enablement, Solutions Engineer, Support Engineer, Professional Services, or Network Engineer).
Strong hands-on knowledge of networking and monitoring technologies, including:
SNMP
NetFlow / IPFIX / sFlow
QoS, traffic classification, and performance metrics
TCP/IP fundamentals and network troubleshooting
Experience working with enterprise customers in complex network environments.
Comfortable delivering technical presentations and live demos to both technical and non-technical audiences.
Ability to explain complex technical concepts in a clear, structured, and customer-friendly way.
Experience collaborating with CSMs or account teams is highly desirable.
Strong communication skills (verbal, written, and presentation).
Proactive mindset with strong ownership of customer outcomes.
Excellent organizational skills and ability to manage multiple customers and initiatives simultaneously.
Experience with:
Linux, APIs, or cloud networking concepts is a plus.
IP networking
Monitoring protocols
SNMP, IPfix, Netflow/sFlow and syslog
Familiarity with network observability, performance monitoring, or NPMD tools is a strong advantage.

Nice to Have:

Technical Success Engineer

Key skills