Outbound Sales Representative

Role Overview

• Execute high-volume outbound calling (100+ calls per day) to engage eligible members.
• Drive member activation and enrollment by confidently positioning the value and benefits of Transcarent and 2nd.MD services.
• Use consultative selling techniques to understand member needs, address concerns, and overcome objections.
• Collect relevant health and background information and route members efficiently to the appropriate clinical resources.
• Build rapport quickly and establish trust to influence member decision-making.
• Manage follow-up activities to re-engage members and close enrollment opportunities.
• Accurately document conversations, outcomes, and next steps in internal systems.
• Maintain an organized pipeline of outreach and follow-up activities.
• Collaborate with an integrated care team to support timely care coordination.
• Consistently meet or exceed individual and team performance targets, including engagement and enrollment metrics.

Requirements

• 2+ years of sales experience required
• Proven success in high-volume outbound calling
• Experience with cold calling and proactive outreach
• Comfort working toward individual performance targets
• Strong persuasive and consultative communication skills

Benefits

• Competitive medical, dental, and vision coverage
• Competitive 401(k) Plan with a generous company match
• Flexible Time Off/Paid Time Off, 13 paid holidays
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
• Mental Health and Wellness benefits