Enterprise Manager, Client Success

Role Overview

• Lead and develop a high-performing Enterprise Client Success team—setting the standard for executive presence, strategic thinking, and commercial ownership.
• Personally own and oversee OfficeSpace’s most complex, high-revenue, and highest-risk enterprise accounts.
• Act as the senior escalation point for enterprise customers—resolving critical issues, navigating ambiguity, and protecting long-term relationships.
• Partner with enterprise clients on large-scale digital workplace transformations, change management, and multi-year platform adoption.
• Drive commercial outcomes—leading renewal strategy, expansion motions, and revenue forecasting in partnership with Sales and Finance.
• Represent OfficeSpace on-site with enterprise customers—executive business reviews, strategic planning sessions, and key stakeholder meetings.
• Host and lead executive-facing webinars, customer councils, and thought leadership sessions.
• Use AI-powered insights to proactively identify churn risk, expansion opportunities, and operational blind spots across your portfolio.
• Redesign how Enterprise Client Success operates—agentifying workflows, automating low-leverage work, and elevating human judgment where it matters most.
• Influence product roadmap and go-to-market strategy by translating enterprise customer signal into clear, prioritized action.
• Build a culture of accountability, innovation, and trust—hiring, coaching, and developing future CS leaders.

Requirements

• 5+ years of Client Success or Account Management experience, with direct ownership of enterprise SaaS accounts.
• Proven experience leading large, complex customer relationships with multiple stakeholders and executive sponsors.
• Strong track record of commercial renewals, expansions, and revenue retention in enterprise environments.
• Demonstrated success leading or supporting large-scale digital or workplace transformations.
• Experience managing and developing senior Client Success Managers.
• Executive-level communication skills—you can lead a boardroom, not just a status call.
• High comfort with on-site customer engagement, travel, and strategic facilitation.
• Data-driven and technically fluent, with experience using CRM and CS platforms (Salesforce and Gainsight strongly preferred).
• Deep curiosity and conviction around AI—experience leveraging automation, analytics, and AI agents to fundamentally improve how Client Success operates.
• Ownership mindset. You take responsibility for outcomes, not just activities.

Benefits

• High-Performance Culture: At OfficeSpace, we believe in the power of accountability, focus, and drive. Our A-Player team members work together to deliver measurable, meaningful results. We recognize and reward those who push boundaries and achieve excellence.
• Ownership and Accountability: We trust our employees to take full ownership of their roles, providing the autonomy to innovate and the support to succeed. We seek individuals who are self-motivated and thrive in an environment where they can drive impactful outcomes.
• Technology-Forward: As a company invested in cutting-edge technology, we integrate AI and other advanced solutions across our platform to enhance productivity, customer experience, and process efficiency. Our team members are excited by the potential of AI and proactively explore ways it can drive our success.
• Growth Mindset: Continuous learning and improvement are integral to our culture. We encourage our team to embrace challenges, seek knowledge, and develop both personally and professionally.
• Innovation and Agility: We foster a dynamic, fast-paced environment where fresh ideas and bold solutions are celebrated. We embrace change and thrive on turning challenges into opportunities, with a team that is agile, proactive, and resilient.
• Collaborative, Results-Driven Environment: We value purposeful collaboration that leads to shared success and stronger results. While our team members are independent, they recognize the value of working together to drive our mission forward.
• Competitive Benefits and Rewards: OfficeSpace offers comprehensive and competitive benefits packages globally, designed to support our team’s health, well-being, and financial security.