Supportive Housing Case Manager

Role Overview

• Using a strengths-based approach to perform assessments to gauge client’s strengths, physical health, mental health, social needs, educational needs, level of life skills, and employment readiness
• Use assessment outcomes to determine, in conjunction with the client, what supports are needed to maintain stability and achieve short
• and long-term goals
• Develop Individualized Service Plans
• Assist clients in securing appropriate services and coordinate delivery of all services to clients (i.e. employment, housing, finance, mental health services, disability resources, etc.)
• Provide support to clients experiencing crises/ implementation of emergency procedures
• Create and maintain financial budgets and money management education with clients; work with clients to ensure rent and utilities are paid in a timely fashion.
• Encourage the client and/or family to focus their efforts on attaining the objectives specified in their service plan
• Empower and guide clients in their successful completion of the housing program
• Assist clients in planning for discharge/graduation from the program when appropriate
• Maintain complete client records in accordance with agency best practice standards
• Timely documentation of all contact with clients in client file and HMIS as required, as well as completion of annual reassessments and quarterly reviews
• Participate in on call rotation
• Participate in staff meetings and trainings as directed by supervisor
• Ensure compliance with all agency policies
• Function as a contributing member of a multidisciplinary team with Shelter House Inc. and partner agencies to ensure clients receive needed services in a timely manner
• Assure that all relevant information pertaining to clients is disseminated to all appropriate staff members in a timely manner
• Proficiently utilize Microsoft Suites applications (email, calendar, drive, docs, etc) as a part of day to day work requirements
• Safely utilize Shelter House owned vehicles to drive clients to various locations.
• Exemplify the Shelter House core values: Inclusivity, Collaboration, Accountability, Respect and Empowerment
• Other Duties as assigned

Requirements

• A bachelor's degree in human services/ related field or commensurate experience
• 1+ years of case management/ direct services/other related experience
• Strong written and oral communication skills
• Ability to prioritize competing priorities and make sound judgements
• Ability to complete tasks while navigating frequent interruptions
• Ability to deliver creative, resourceful solutions to unique challenges
• Strong organizational and time management skills
• Valid Driver’s License and reliable transportation
• Ability to Drive a 15 passenger van
• Willingness to work evenings and weekends when needed
• Annual TB Test is required
• Ability to sit or stand for long periods
• Ability to lift items weighing 10-20 pounds

Benefits

• Medical, Dental & Vision Insurance
• 401K contributions with a 4% employer match
• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
• Two Semi-Annual Team Building Events