Deliver a positive customer experience through order entry, order follow-up, shipment tracking, updating orders, account corrections, credits, returns, and more
Listen to customer needs, ask exploratory questions, and interpret customer requirements to provide solutions
Combine service, sales, and technical system skills with product knowledge, to uncover customer needs and provide solutions
Seize opportunities to promote the benefits of doing business with Grainger and provide solutions with product alternatives and services
Identify leads for further selling opportunities to improve sales growth
Analyze information to resolve inquiries and complex problems
Respond to customer calls and inquiries (i.e., pricing, products and billing, received through the phone or by email)
Communicate with customers and business partners to inform them of the status of their request through to completion

High school diploma or equivalent
Excellent communication skills in English
1+ years of demonstrated success in a customer service role with a preference within a contact center environment
Proficient and accurate typing, data entry
Advanced system knowledge and comfortable navigating systems (Microsoft Office Suite and background in enterprise systems i.e.: SAP, Oracle, Salesforce.com, SharePoint, etc.).
Bilingual (ENG/FR) an asset

Medical, dental, vision and prescription drug coverage
Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance.
Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns.
Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future.
Educational & Professional Membership Fee Assistance program
Employee discounts, team member perks and more!

Customer Service Representative

Key skills